Refund Policy
REFUND POLICY
Preamble
This refund policy (hereinafter “the Policy”) is applicable to all orders placed on the Babyparentalnews website (hereinafter “the Site”), published by Babyparentalnews (hereinafter “the Seller”). Its objective is to inform customers (hereinafter “the Customer”) of the conditions and procedures for returning and refunding products purchased online.
1. Right of withdrawal
In accordance with article L. 221-18 of the Consumer Code, the Customer has a period of fourteen (14) days to exercise his right of withdrawal without having to justify reasons or pay penalties, upon request. exception of return costs. This period starts from receipt of the products by the Customer or a third party designated by him, other than the carrier.
2. Return Conditions
To exercise his right of withdrawal, the Customer must notify his decision to withdraw by a clear and precise declaration, sent by email to the following address: info@babyparentalnews.com . The Customer can use the model withdrawal form available on the Site, without this being obligatory.
The products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) within fourteen (14) days following communication of the decision to withdraw. Returned products must be sent to the following address: [your return address]. The Customer is responsible for return costs.
3. Exceptions to the Right of Withdrawal
The right of withdrawal cannot be exercised for the following products:
- Products made according to the Customer's specifications or clearly personalized.
- Products which have been unsealed by the Customer after delivery and which cannot be returned for reasons of hygiene or health protection.
4. Reimbursement Procedure
In the event of a valid withdrawal, the Seller undertakes to reimburse the Customer for all sums paid, including standard delivery costs. Additional costs arising from the Customer's choice of a more expensive delivery method than standard delivery will not be reimbursed. The refund will be made using the same means of payment as that used by the Customer during the initial transaction, unless expressly agreed by the Customer for another means of payment. The refund will take place within fourteen (14) days from the date on which the Seller is informed of the withdrawal decision.
The Seller reserves the right to defer reimbursement until recovery of the products or until the Customer has provided proof of shipment of the products, the date chosen being that of the first of these events.
5. Defective or Non-Compliant Products
In the event of receipt of defective or non-compliant products with the order, the Customer must notify the Seller within seven (7) days following receipt of the products by email to the following address: info@babyparentalnews.com , in specifying the problem encountered and providing evidence (photos, descriptions).
The Seller undertakes to exchange or reimburse defective or non-compliant products. The return costs will then be covered by the Seller. Refund or exchange will be made after receipt and verification of the returned products.
6. Contact and Support
For any questions or complaints regarding this Policy or the processing of your refund request, you can contact our customer service at the following address: info@babyparentalnews.com