Delivery Policy

DELIVERY POLICY

Preamble

This delivery policy (hereinafter “the Policy”) applies to all orders placed on the Babyparentalnews website (hereinafter “the Site”), published by Babyparentalnews (hereinafter “the Seller”). Its objective is to inform customers (hereinafter “the Customer”) of the terms and conditions of delivery of products purchased online.

1. Delivery Areas

Babyparentalnews delivers its products to mainland France, including Corsica. For deliveries outside of this area, please contact us at info@babyparentalnews.com for more information on international delivery options.

2. Delivery Methods

The Seller offers several delivery options to adapt to the Customer's needs:

• Standard delivery : home delivery or delivery to a relay point. Standard delivery time is 6-12 business days.

Delivery times indicated are estimates based on information provided by our partner carriers. The Seller cannot be held responsible for delivery delays attributable to carriers.

3. Delivery Costs

Delivery costs are calculated based on the delivery method chosen and the destination of the order. They are indicated to the Customer before validation of the order.

Delivery is free for orders over €40.

4. Order Tracking

After validation of the order, the Customer receives a confirmation email containing a tracking number. This number allows the Customer to follow the delivery of their order on the carrier's website. If the Customer does not receive this confirmation email, he is invited to check his spam folder or to contact customer service at kouentcs@gmail.com .

5. Receipt of the Order

Upon receipt of the order, the Customer is required to check the condition of the delivered products and report any anomaly (missing, damaged product, etc.) to the carrier and the Seller within fourteen (14) days. Any complaint made after this deadline cannot be taken into account.

If the Customer is absent during delivery, a delivery notice is left in his mailbox. The Customer can then reschedule delivery or collect their package from a collection point indicated by the carrier.

6. Delivery Issues

In the event of a delivery delay greater than [number of days] days compared to the indicated deadline, the Customer is invited to contact customer service at kouentcs@gmail.com . The Seller undertakes to open an investigation with the carrier to locate the package and, if necessary, proceed with a new shipment or a refund.

7. Changes to the Policy

The Seller reserves the right to modify this Policy at any time. Changes will be published on this page and, if necessary, notified by email. Continued use of the Site after publication of modifications constitutes acceptance of the modified Policy.

8. Contact

For any questions or complaints regarding this Policy or the processing of your order, you can contact our customer service at the following address: kouentcs@gmail.com

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